Many of us are constantly worrying: why did I click that link? Why did I go to that site? Why did I respond to that email? While there are many things we can do to keep ourselves and our organizations from being hacked, everyone makes a mistake every now and again. But being aware of the telltale signs you’ve been hacked can change the up-all-night question from, “Have I Been Hacked?” to “What Should I Do Now?” And asking that question can make all the difference.
- My Gadget is Too Slow!
Your computer is working fine, zipping along, and then … you wait. And wait. Your software gets sluggish, or constantly freezes or crashes. The commands you type take a few extra moments to respond, and your apps take forever to open. If you start noticing some of these symptoms, your gadget may be infected with viruses, trojans or worms. “Have I been hacked?” Quite possibly. Malicious software usually runs in the background, eating up your gadget’s resources while it’s active, often slowing down your system to a crawl.
- Why Am I Getting So Many Pop-up Ads?
Did you know malware can add bookmarks to your web browser, website shortcuts to your home screen, and modify the pop-up ads that you get while browsing? And when you click on that pop-up you could download another virus or be taken to a corrupt website selling bogus products or services to get your credit card information. “Have I been hacked?” If you start noticing browser pop-up ads from websites that don’t normally generate them, then the answer is probably, “yes.”
- I Got a Ransom Message!
Ransomware is malware that makes your data inaccessible unless you pay a ransom, often in online currency. “Have I been hacked?” If you get a ransomware demand, it could be fake, but there’s also a significant chance your data is gone unless you pay up. If you have a good, recent backup, you can simply recover the data without paying the ransom. If you haven’t backed up your data, you are at the mercy of the hackers holding your ransom. They might send you an encryption code to unlock your data if you pay the ransom. Then again, maybe they won’t.
- My Online Password Doesn’t Work!
You’ve typed your password five times. It’s the same password you always use. You’re getting annoyed it’s not working, and so you ask yourself, “Have I been hacked?” Someone might have logged in to your account and changed the password. But how? Per a current article by CSO online, this is most likely to happen after you’ve responded to a phishing email that looked legit, but wasn’t. You get an email you think is from a coworker or a vendor, and you share personal information, and next thing you know a site, with your credit card information conveniently stored, is in someone else’s hands. This is also why using the same passwords on multiple sites is a bad idea. Contacting one website to report fraudulent use is a challenge; trying to remember all the dozens of sites with your password may be impossible.
- I Got An Antivirus Message!
This scam was a bit more prominent a few years ago, but it still comes up every now and again. Typically, you will get an antivirus warning after your computer has been infected. Get protection now! Your system may be compromised! Danger, Will Robinson! “Have I been hacked?” You bet. Clicking on the link takes you to a professional-looking website where they ask for your credit card number and billing information. The hacker now has control of your system and your credit card. It’s win-win for them (and lose-lose for you).
- “Where Did This Program Come From?”
Sometimes malicious programs are disguised as legitimate software. But if you don’t recognize the program it may be malicious. Unwanted software is sometimes installed at the same time you install another program; free programs you download from the web are often to blame. “Have I been hacked?” It’s a strong possibility. Always read your license agreements–some free programs actually admit they will be installing spyware or malware onto your computer to avoid legal action against them. They assume you’ll never read the agreement. Most people don’t.
“Have I Been Hacked?” If the Answer is Yes, Here’s What You Need to Do Now
If you have been hacked, you’re not alone. Research company Vanson Bourn found that 44% of organizations they surveyed had suffered multiple hacks in the last year, with an average loss of more than $1 million per company. “Have I been hacked?” If so, you need to act quickly and:
- Change all your passwords. Do this from another machine, as hackers can capture your keystrokes (commonly called keystroke logging). Don’t repeat any password on more than one page.
- Use a password manager. Coming up with memorable and hard-to-uncover password for every site is nearly impossible. A password manager will create secure passwords and store them for you.
- Enable two-factor authentication. If you’re not already doing this, use two-factor authentication for all your passwords. A hacker will need both your password and access to a physical device, like your phone, to access a site.
- Report fraud. Always report fraud right away. Contact your bank and put a freeze on all your vulnerable credit cards immediately.
- Update your antivirus software. While not 100% effective, these do work. Use a well-known provider. Some antivirus software is created by hackers, and the software will infect your machine, not protect it.
- Check for new accounts. Open your Inbox, Spam, Trash, and Sent email folders to see if your email was used to set up new accounts—such as emails with subject lines that say, “Your account was successfully created.”
- Reinstall your operating system and back up files. Reinstall your operating system, wipe your hard drive clean, and retrieve your backup files.
Or, call Single Path
Ideally, before you say, “Have I been hacked?” you’ll take action to avoid that problem, such as calling Single Path. We can help restore your system after a hack, or even better, help prevent one from happening. Our Security Offerings give you a line of defense that leave hackers frustrated and seeking easier prey. And our Managed Cloud Services give you access to leading technology with the most recent security patches, without the need for ongoing investments. So, instead of asking “Have I been hacked?” you’ll be saying, “I’m glad I called Single Path.”