How can we help you?
At Single Path, we know that technology can be unpredictable. That’s why our 24/7 help desk is staffed with highly skilled engineers who are ready to help—anytime you need it.
Single Path’s Support Services offer:
- Direct access to Single Path engineers
Talk to people who are the most familiar with your existing technology and who have the ability to quickly fix your critical technical issues.
- Escalate issues with equipment manufacturers
Single Path engineers will work directly with Cisco’s Technical Assistance Center (TAC) and/or service providers like Covad’s VoIP Support Center to isolate issues relating to programming, features or defects. This provides a central point for issue remediation.
- Notification of targeted critical system software updates
Mitigate serious security risks that could adversely impact the operation of your business data networks.
Single Path offers maintenance and support on non-Cisco hardware, as well, via our service portal. This service portal will allow our clients to manage assets that fall outside of the Cisco product and services set (e.g. Dell, IBM, HP, Juniper, Fortinet, SonicWall, etc.).
Our service portal eliminates the need for you to contact multiple sources for IT maintenance and repair. With the click of a mouse you open a service request ticket and get the process moving immediately.
Single Path’s Support Services for non-Cisco Equipment includes:
- Next Business Day or 24X7 Coverage Options
- Optional Onsite Coverage
- Customized Asset Management Portal/Application
- 1 Year or Multiyear Coverage Options