| As a complementary service to your solution vendor's support offerings such as Cisco's SMARTnet, Single Path
Support Services allow you to continue to focus on doing what you do best and that's running your business. |
| Click here to submit a service request. |
| Single Path's Support Services offer: |
- Direct access to Single Path engineers who are the most familiar with your existing solution implementation and who have the ability to quickly fix your critical technical issues.
These engineers are well-trained on the product set used in your implementation and will use these skills to drive rapid problem resolution.
- Escalate issues with equipment manufacturers like Cisco's Technical Assistance Center (TAC) and/or with service providers like Covad's VoIP Support Center. Single Path engineers will work
directly with these providers to isolate issues relating to programming, features or defects to provide a central point for issue remediation.
- Interface with the Cisco's TAC in order to obtain advance hardware replacement utilizing your Cisco SMARTnet agreements.
- Notification of targeted critical system software updates that mitigate serious security risks that could adversely impact the operation of your systems.
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| Single Path's service request submission process is available 24 hours per day, 7 days a week. For emergencies, an engineer will be in contact with you or will arrive on site in accordance
to the terms of your contract. |
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| Single Path's service request submission process is available |
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| For emergencies, an engineer will be in contact with you or will arrive on site in accordance to the terms of your contract. |
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